Information Regarding Refunds, Rollovers, Discount Codes & Scholarships

Refund & Rollover Policy

Due to the nature of the multisport and run business, many of our expenses need to be paid up front to reserve venues and receive permits.  It is therefore not possibly for us to provide refunds on registrations unless TriFREAKS, Inc. cancels a race.  In which case we will provide a full refund (minus any registration service fees such as Active.com charges).  We will do our absolute best to never have to cancel a race.

TriFREAKS, Inc. will however provide rollover credits for future races for legitimate reasons.  Legitimate reasons include bereavement, job loss, medical emergencies, etc...  Rollovers are available for same season and next year races.  A 75% discount (in the form of a discount code) will be applied towards a race of the same distance.  On very limited case by case basis, and again for legitimate reasons, we will consider 100% rollovers and refunds.  Please don't try to come up with a bogus reason.  While we may not catch you, charma will get you in the end.  If you need to discuss a race credit with us, please email us at info@TriFREAKS.com, or use our contact us page to send us a note.

Registrants need to contact TriFREAKS, Inc. prior to 30 days of the day of the race in order to receive a voucher for a rollover.  Requests made 30 days or closer to the day of the event they were registered for, will null and void their right for a rollover voucher.  As above, for legitimate reasons, and in very limited cases, exceptions will be made.

Please understand that it is not our intention to profit from this policy, rather to be able to continue to offer a consistent quality of event at a reasonable cost.

TriFREAKS, Inc. will, from time to time provide discounts to athletes.  Our goal as a company is to further endurance sports, and as such we provide these discounts with pleasure.  If you have a discount code / coupon, please contact us at info@trifreaks.com for questions. 

NOTE: If you have somehow acquired multiple discounts codes valid for the same race, we cannot, unless expressely specified as part of the discount / coupon code, stack coupons (ie. add them together).  We will honor the higher discount code as long as the person requesting the discount code qualifies for the code.  Qualification is sometimes based on membership to a triathlon club or other association, and verification of membership to these types of club(s) and association(s) may be requested.

We appreciate your understanding in this, and as always do not intend to profit from these types of policies.

Race Entry Scholarship Program

We offer a scholarship program where participants that can't make an event after having already registered can offer their registration up for someone that would like to participate but can't afford to particpate.  As an alternative this is also a way to donate funds towards our scholarship program so we can reach out and give folks the opportunity to participate in our events when they otherwise wouldn't be able to.  If you would like to contribute to this program by either donating your registration, or donating funds, please contact us at info@TriFREAKS.com and we will be happy to assist you.  Thank you in advance for your consideration.

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